The following constitutes this site's Returns Policy:
Under the Distance Selling Regulations, customers are entitled to cancel an order for physical goods and return them to the supplier up to seven days after receipt. These goods must be in a saleable condition otherwise they will be deemed 'used'.
Customers do not need to give a reason for cancelling a purchase under the DSR, and refunds will be made within 30 days. The cost of returning items under the DSR will be met by the seller.
Services such as website design, domain names and consultations are considered used at the point of purchase and are classed as Custom Designed. As such, these are not covered by the Distance Selling Regulations.